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This book is designed to help contact center supervisors understand the workforce management process and their role in supporting the ove...
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Price: $19.95
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This book is designed to help call center supervisors and quality specialists interact with frontline staff in the most effective way in...
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Price: $19.95
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This book is designed to assist in the recruiting, hiring, training, measuring, and management of a workforce management team that contri...
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Price: $19.95
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This book is designed to communicate the importance of contact center staffing to the entire enterprise.
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Price: $19.95
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Don’t miss the second edition of this great book, which is a compilation of the knowledge of SWPP, the world’s largest membership associa...
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Price: $19.95
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This book is designed to assist in the recruiting, hiring, training, measuring, and management of a workforce management team that contri...
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Price: $19.95
View
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